Home Broadband Support Engineer

Locations: Abuja (FCT), Lagos, and Rivers
Employment Type: Full-time
Application Deadline: 5th June 2025

About MacTay Consulting

MacTay Consulting is one of Nigeria’s pioneering and most established management consulting firms, delivering bespoke HR and business solutions across Africa since 1982. We pride ourselves on a legacy of excellence, consistently adding value to organisations through tailored services that drive measurable business impact.

Position Overview

We are looking to hire a technically proficient and service-driven Home Broadband Support Engineer to join our FTTH Operations team. The successful candidate will serve as the Single Point of Contact (SPOC) for all on-site home broadband quality matters, ensuring optimal customer experience and technical precision during installations and support activities.

Key Responsibilities

Act as the main point of contact for all on-site home broadband technical and quality concerns.
Vet and validate home connection activities and Access Point surveys for compliance and quality assurance.
Collaborate with internal teams to implement and maintain quality initiatives that enhance the customer experience.
Install, troubleshoot, and maintain fibre optic cables and ONTs, ensuring system integrity and performance.
Diagnose installation issues, escalate where necessary, and perform repairs or adjustments on-site.
Deliver excellent customer service by understanding client needs and providing tailored technical support.
Conduct site surveys to determine Wi-Fi extender requirements and recommend optimal installation methods.
Enforce quality control across all aspects of structured cabling, provisioning, ONT setup, and Wi-Fi surveys.
Resolve on-site faults and ensure maintenance activities meet Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
Provide on-site support for faulty ONT diagnosis, replacement, and configuration.
Prepare and submit regular reports on installations, network performance, and fault resolutions.
Liaise with the customer service team to troubleshoot and resolve backend connectivity issues.

Requirements

1–2 years of relevant experience in telecommunications, FTTH operations, or fibre optic technology.
Strong technical understanding of broadband systems and FTTH networks.
Excellent diagnostic, analytical, and problem-solving abilities.
Strong interpersonal and communication skills.
Ability to work autonomously and collaboratively within a team.
FOA (Fibre Optic Association) certification or equivalent is an added advantage.

How to Apply

Interested and qualified candidates should submit their CV via email to:
📧 recruitment@mactay.com
Subject Line: Home Broadband Support Engineer

Note:
We are looking for a detail-oriented, customer-focused professional with a passion for delivering high-quality broadband solutions. If you are motivated to make a real impact in a fast-growing digital infrastructure environment, we would be delighted to hear from you.